I think the ombudsman I got the Email for actually was the exact same one I had tried contacting through a form earlier and never got a response from. Haven't gotten a response now either...

Thanks, I'm gonna need all the practice I can get!! Right now I'm fine with just the site I'm using but I think I'll move on to apps / whatever afterwards. If you know of any site or apps where you can read manga in Chinese or something that'd be really useful too ; D